Independence & liability
Last updated: 29 July 2026
Zollitours sends you through real zoos – but we are not one of them. Here is what that means for your visit.
Our relationship to the zoos
Zollitours is an independent product. Unless a collaboration, partnership or sponsorship is explicitly stated on the page of the zoo in question, there is no connection between us and that zoo: it does not operate Zollitours, does not endorse it, and has neither reviewed nor approved our content.
The converse holds: where we do work with a zoo, we say so in that place. If no such note appears, there is no such arrangement.
Admission, opening hours, routing and everything else on site are the responsibility of the zoo alone. A Zollitours adventure does not include a ticket.
Names and trademarks
We name zoos, species and other terms purely descriptively, so you know where you are playing. The corresponding trademark and name rights remain with their owners. If you hold such rights and object to a mention, contact us – we will change or remove it.
Safety at the zoo
The zoo’s rules and its staff’s instructions always take precedence over the game. Do not climb over barriers, do not enter closed-off areas and do not feed the animals, however tempting a task may seem. No question in Zollitours ever requires crossing a barrier.
Children remain the responsibility of the adults with them. Keep your eyes on the path rather than the screen – the clues will wait for you.
Content and accuracy
Zoos change: animals move, enclosures are rebuilt, information signs get replaced. We maintain the content to the best of our knowledge, but cannot guarantee that every task still works exactly as described on site. Where there is a contradiction, the zoo’s own information applies.
Spotted something that no longer matches? A short message helps everyone who comes after you.
Availability
We do our best to have Zollitours working when you are standing there ready to play, but there is no claim to uninterrupted availability. Maintenance, outages and bugs happen. Purchased credits are unaffected (see the terms of sale).
Liability
To the extent permitted by law, we accept no liability for damage arising from the use or unavailability of Zollitours, and in particular for anything that happens during a zoo visit. Liability for intent and gross negligence, and for personal injury, is not excluded.
External links
Our pages link to third-party websites, such as the zoos’ own sites, social networks or our support page. The operators of those sites are solely responsible for their content.